Terms & Conditions
The products and Customized crafts may look slightly varied from the picture shown. We shall, however, ensure our best to keep it as close to the photograph/description as possible.
Returns and Refunds
The products cannot be returned, unless there is a transit damage or other defects. In case the delivery of the product is not up to your satisfaction, you can contact us and your complaint will be resolved on a mutually agreed manner within 7 days.
In case of purchases by credit or debit card, the refund will be credited to the original card / account, within a period of 7-10 working days.
Orders once placed cannot be cancelled.Orders are subject to cancellation from Chennai Crafts in case of unfortunate events beyond our control. We will work on best alternative date or product.In cases where you would rather prefer a refund, we shall reimburse the entire amount paid for the product within 5-7 working days
Products can be delivered to the requested address. Please ensure the correct delivery address with phone number in your order. We hold no responsibility for any delays or non-delivery due to an incorrect addresses, or in case premises are locked.
If the Customer/Receiver of the products is unavailable at the given address or unreachable at the time of delivery or an incorrect address has been shared to us, we will attempt to communicate with the Customer/Receiver to ensure the delivery. If the Customer/Receiver is still unavailable/location is drastically different from the address shared while ordering, then Chennai Crafts can not assure delivery on the same day.
Though we ensure 100% deliveries on time, there could be delays due to uncoditional weathers, natural calamities or other unavoidable reasons that are beyond our control. In such cases, your product will be delivered at the earliest. The products are subject to availability.